Effective Date: September 30, 2025 At Nirvaan Global Solutions LLC, a division of Nirvaan Business Services, we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website (www.nirvaanglobal.com), services, or interact with our tech support team. If you have questions, reach out to us at [support@nirvaanglobal.com].
We collect only what we need to provide top-notch tech support and improve your experience: • Personal Info: Name, email, phone number, billing details, or mailing address when you sign up for our plans (e.g., Premium Care, Family & Office Bundle) or request support. • Device Info: Technical details about your devices (e.g., OS version, IP address, browser type) to troubleshoot issues effectively. • Usage Data: Information about how you use our website or services, like pages visited or session duration, collected via cookies and analytics tools. • Communication Data: Details from your chats, emails, or calls with our support team.
We use your data to:
• Provide and manage tech support services (e.g., troubleshooting, virus removal, software setup).
• Process payments and manage your account (e.g., Elite Care Plan or add-on devices).
• Improve our website and services through analytics.
• Communicate with you about your account, support requests, or updates.
• Comply with legal obligations.
We use cookies and third-party tools (e.g., Google Analytics) to enhance your experience, analyze site performance, and personalize content. You can opt out of non-essential cookies via your browser settings or our opt-out link.
We don’t sell or share your personal data with third parties, except:
• With trusted service providers (e.g., payment processors, onsite technicians) who follow strict privacy standards to deliver our services.
• To comply with legal requirements or protect our rights (e.g., in response to a court order).
• With your consent, such as when coordinating an onsite partner visit.
If you’re a California resident, the California Consumer Privacy Act (CCPA) gives you the right to: • Know what personal data we collect, use, or share. • Request deletion of your data. • Opt out of the sale of your personal information (note: we don’t sell your data). • Opt out of cookies or third-party tracking. To exercise these rights, contact us at support@nirvaanglobal.com or use our opt-out link.
We use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, no system is 100% secure, so we encourage you to use strong passwords and secure networks.
We keep your personal data only as long as needed to provide our services or meet legal requirements. For example, billing info may be retained for accounting purposes, while support session data may be deleted after resolution unless required otherwise.
Our website may link to external sites (e.g., payment processors). We’re not responsible for their privacy practices, so please review their policies.
We may update this policy to reflect changes in our services or laws. We’ll notify you of significant changes via email or a website notice.
Questions or concerns? Reach out:
Nirvaan Global Solutions LLC 30 N Gould St, Ste R, Sheridan, WY 82801
